Forever 21 Return Policy

The Forever 21 return policy has various rules surrounding whether or not you can return items online, in-person, in what condition, and various other factors. In general, however, you can return an item in-store or online within 30 days of purchase, or if bought online, within 30 days of the date the item was shipped to you. For items purchased in-stores within the area, you can return them to any store within that location. You need to call the local store first before returning your items to see if they will accept them. Items purchased online can be returned at any store in the United States.

These exchanges must also be brought in with the original form of payment in order to have the return processed. If you bought your item online, you can return it at any store in the United States so long as you have your confirmation code, slip, or e-mail. All products bought online also come with a barcode, so it's easy to scan them in-store. The barcode also gives information on when the last date to return your items is.

In this sense, you can do a Forever 21 exchange without receipt, as long as you have the actual confirmation code and the original form of payment with you.

Additionally, it is important to know that if you chose to mail your items back instead of dropping them off at a physical store, you will have to pay a $5.99 fee for each return prepaid shipping label requested and/or FedEx Boxless Drop Off return. This will be deducted from your refund amount. Moreover, any original shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).

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What Items Cannot be Returned to Forever 21?

Forever 21 yellow plastic bag

You cannot return items that were sold in clearance, sale, or part of the $9 sales.

Items that are part of Forever 21's sales, clearance, $9 and under, or are purchased with other deals cannot be returned no matter if they have the original packaging and tags or other relevant documents. These types of items cannot be returned by law, so it's important to take this into consideration if you're purchasing an item ahead of time.

Does Forever 21 Offer Full Refunds?

Forever 21 does offer full refunds for all items returned. That includes sales tax too. They also issue full refunds for items purchased online, if the items was wrongly shipped or damaged during the shipping process. If this is the case, they will refund you the original purchase price as well as shipping cost to your home.

However, if you purchased a product online, had it shipped to you, and simply didn't like the way it fit, then you will not receive the full refund for the shipping price. You will only be able to receive a refund for the cost of the actual items, and not the shipping costs.

How Long Do You have to Return an Item to Forever 21?

Forever 21 sells a variety of clothing items and makeup items. As we mentioned before, there are only 30 days to return your items from the date that your items were shipped from the store. There are also 30 days to return to your items from the date you purchased them in-store.

This applies to items that are worn, such as clothing, and all accessories. However, this rule also applies to make-up and beauty products from Beauty by Riley Rose. These types of beauty products need to be in their original packaging when being returned. Unlike clothing items, however, they can be gently used beforehand. The reason for this is that the specific beauty product might cause an allergic reaction or simply not be the right fit for your skin tone. Therefore, they can be returned if gently used, but only with the original receipt and form of payment like all other items.

Can I Return an Item to Forever 21 Without Tags Or Original Package?

Unfortunately, you cannot return an item to Forever 21 without the original tags. According to their policy, all clothing purchased through Forever 21 and being returned must be unworn, unwashed, and not damaged. Jewelry must also come in its original packaging. In addition, if you're returning something that was purchase online, you will need to bring with you a packing slip and customs documents that are relevant to your purchase.

However, if an item was shipped to you and was already damaged, or if it was the wrong items, you can feel free to return these items without worrying about the original packaging (that was damaged). If the item you had is damaged, you will not need to pay for the shipping fee that was charged during the original purchase. However, if you received the wrong item or if it was damaged, you will get a full refund for the purchase of the product plus the shipping cost.

Does Forever 21 Accept Returns Without a Receipt?

Items can be exchanged or returned without a receipt, as long as you have a barcode, proof of purchase through a confirmation email, or other relevant documentation to your receipt.

If you do not have the original packing slip that came with your product online, you can prepare another one by visiting the website and selecting the "Prepare your return US" option. From here, you will be able to prepare another slip that you can attach to your items after you send it back.

In addition, if you do not have a receipt with your items, you can use the barcode that comes with your item to also return it in-store. More importantly than having the receipt is having all tags that come with your clothing. As long as your clothing has tags attached, is unused or unwashed, and/or has all other items that come with it in its original packaging (such as pieces of jewelry), you can expect for a store associated to be able to help you with your return.

Finally, make sure to bring your form of payment through e-card, gift card, or store credits also with you when returning your item. So long as you have your form of payment, barcode, and other relevant documents, you'll be able to get your return or exchange processed without a receipt.

How Long Do Forever 21 Refunds Take?

If you're wondering how long do Forever 21 refunds take, this will depend on the area you live in. For instance, if you live within the United States, it will take anywhere between 2 to 3 weeks for your account to be credited with your refund. This applies for purchases that are returned in-store, and returned from online. Keep in mind that this refund timeline will start from the day you return your items to the store, or from the date you ship out your items from your home. After the 2 to 3 weeks of your account being credited, it will then take an additional 1 to 2 billing cycles for your refund to appear on your account.

If you are an international customer, your refund will take anywhere between 4 to 6 weeks to be credited to your account. Afterward, you will need to wait another 2 to 3 billing cycles for the return to be shown on your banking account. If you have any questions about how long it will take once your refund has been credited, you will need to contact your bank or credit union directly. They will have better information on when your refund will be processed after it is credited on behalf of Forever 21.

Can You Return an Online Purchase to the Store?

forever 21 store front door

Yes, you can return any produced that you purchased from Forever 21 online in a store within the United States. If you purchased it from a store, but you want to return it, you will need to return it to the specific location that is near to where you returned it. If you have purchased something out of state, and must now return it, it might be better to mail your order back to return it. This is because Forever 21 might not accept returns from other locations.

To get more up to date information on a specific store's return policy, you will need to contact them through their local phone number and ask them if they will accept your return. Doing so will be much better and save you time, as well as the headache and stress of having to return it only for it to be rejected.

What's Forever 21 Customer Service Phone Number?

Forever 21 has a customer service phone number where you can reach out for support. This customer service number is 1 (888) 494-3837 for shoppers located within the United States. For international customers, the customer service number will be different. This can be located at 1-213-463-9173. Although the area code for this phone number is based in Los Angeles, they can accept calls from international customers.

In addition, you can call these customer service numbers for support with products and services, additional questions about return policies, and any other concerns you might have such as customer feedback or to report an experience.

Does Forever 21 Offer Chat Support?

Forever 21 does have a chat support option online. You can access this chat feature and get live support from Monday through Saturday from 5am to 9pm, and on Sunday from 5am to 7pm pacific standard time.

How to return a Forever 21 item (Step by Step Instructions)

forever 21 returns page screenshot

To return a product online, you can:

1. Navigate to the Forever 21 return website.

2. Select the option that says "Start a return US" or "Start a return International"

3. Fill out all of the information on the page, including online order number and email

4. You will be able to prepare a return slip and put it on your package, so you can return it to the address of:

Forever 21,
4323 Indian Ave Perris, CA 92571

5. Include all of your clothing with the original tags, original documents, and specify your form of payment.

How Do I Check my Forever 21 order status?

You can check the status of your order online here

Bottom Line

The return policies are a bit strict for Forever 21, although you do have the option to submit online and in-person. We give it a 3.0 out of 5 due to its long refund waiting time, and its many policies.