Wayfair

Wayfair Alternatives & Competitors

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2.2
/ 5
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Wayfair

Wayfair Alternatives & Competitors

ReturnPolicy Score

The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users’ ratings.

2.2
/ 5
2.5
Convenience & Flexibility
2.5
Customer Service
2.5
Speed of Refund
1.2
Users' Rating
Wayfair.com's Top 5 Competitors

Wayfair.com, an e-commerce giant, has become synonymous with home goods and furniture shopping online. Founded in 2002 by Niraj Shah and Steve Conine, Wayfair started as a small website selling stereo racks and stands before quickly expanding into a comprehensive platform offering furniture, decor, and home improvement products. Over the years, it has become one of the world's largest online destinations for home furnishings and decor.

Comparing Wayfair.com with Leading E-Commerce and Retail Competitors

Top Pick
Amazon
ReturnPolicy Score

4.5 / 5

Amazon

4.5 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
0
Read Amazon’s return policy
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2
Walmart
ReturnPolicy Score

3.5 / 5

Walmart

3.5 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
2.0
Read Walmart’s return policy
Visite Site
3
Target
ReturnPolicy Score

4.3 / 5

Target

4.3 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
2.0
Read Target’s return policy
Visite Site
4
Ikea
ReturnPolicy Score

4.0 / 5

Ikea

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Ikea’s return policy
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5
The Home Depot
ReturnPolicy Score

4.0 / 5

The Home Depot

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read The Home Depot’s return policy
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6
Lowe's
ReturnPolicy Score

4.0 / 5

Lowe's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Lowe's’s return policy
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7
Overstock
ReturnPolicy Score

3.5 / 5

Overstock

3.5 / 5

Convenience & Flexibility
3.5
Customer Service
3.5
Speed of Refund
3.5
Users' Rating
0
Read Overstock’s return policy
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8
Bed Bath and Beyond
ReturnPolicy Score

4.0 / 5

Bed Bath and Beyond

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bed Bath and Beyond’s return policy
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9
Ashley
ReturnPolicy Score

3.0 / 5

Ashley

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Ashley’s return policy
Visite Site
10
Crate & Barrel
ReturnPolicy Score

4.0 / 5

Crate & Barrel

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Crate & Barrel’s return policy
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Wayfair Top Deals and Special Offers See Now

With a vast selection of over 14 million products from more than 11,000 global suppliers, Wayfair.com caters to various customer tastes and budgets. Its success is attributed to a combination of vast selection, sophisticated logistics, and a focus on customer experience. Despite its position in the market, Wayfair faces stiff competition from a variety of retailers and platforms, each with their own unique strategies and customer bases.

The competitive landscape for Wayfair.com encompasses a diverse array of businesses, from traditional brick-and-mortar stores expanding into e-commerce to online marketplaces and specialized home decor sites. This article will compare Wayfair with 20 of its competitors, highlighting the unique aspects of each and how they stack up against Wayfair's offerings.

Wayfair Competitors Breakdown

Amazon

1 Amazon
ReturnPolicy Score

4.5 / 5

Amazon

4.5 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
0
Read Amazon’s return policy

Amazon.com is a leading global e-commerce platform and a significant competitor to Wayfair in the home goods and furniture market. It offers a vast array of products, including a wide selection of furniture and home decor. Amazon's strengths lie in its robust distribution network, fast shipping options such as Amazon Prime, and a highly diversified product range that extends far beyond home furnishings.

While Wayfair focuses primarily on home products, Amazon’s broader focus allows customers to shop for virtually anything on a single platform, which can be a significant convenience factor. However, Wayfair's specialization in home goods means it may offer a more curated and extensive selection in certain furniture and decor categories.

Walmart

ReturnPolicy Score

3.5 / 5

Walmart

3.5 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
2.0
Read Walmart’s return policy

Walmart.com, the online arm of Walmart, has expanded its online presence significantly, becoming a formidable competitor for Wayfair. It offers a broad range of home goods, including furniture, appliances, and decor at competitive prices. Walmart's physical stores also provide an advantage through the option for in-store pickup and returns for online purchases.

Walmart tends to focus on affordability and accessibility, making it a popular choice for budget-conscious consumers. While Wayfair might offer a wider selection of mid-range to high-end products, Walmart’s aggressive pricing and physical store infrastructure present a compelling value proposition to a large customer segment.

Target

3 Target
ReturnPolicy Score

4.3 / 5

Target

4.3 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
2.0
Read Target’s return policy

Target.com is another retail giant whose online store competes with Wayfair. Known for its trendy and stylish home decor selections, Target offers a mix of affordable and designer-inspired goods. Its collaborations with well-known designers and brands give it a unique edge in presenting exclusive collections that are both fashionable and accessible.

While Wayfair provides a broader range of goods and suppliers, Target's strong brand identity and curated collections appeal to shoppers looking for stylish home decor and furniture that aligns with current trends. Additionally, like Walmart, Target benefits from the synergy between its online presence and its extensive network of physical stores.

Ikea

4 Ikea
ReturnPolicy Score

4.0 / 5

Ikea

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Ikea’s return policy

Ikea.com is the online storefront for the Swedish furniture giant, known for its affordable, flat-pack furniture and Scandinavian design aesthetic. Ikea stands out with its focus on cost-effective solutions and a unique in-store experience, which includes showrooms and on-site restaurants. The brand's emphasis on sustainability and design innovation also sets it apart.

While Wayfair offers a wider variety of styles and products from multiple suppliers, Ikea's cohesive design language and reputation for affordability make it a go-to choice for customers who appreciate its minimalist style and enjoy the hands-on experience of assembling furniture. Ikea's global presence and strong brand recognition make it a noteworthy competitor in the furniture and home goods market.

The Home Depot

ReturnPolicy Score

4.0 / 5

The Home Depot

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read The Home Depot’s return policy

HomeDepot.com is a leading home improvement retailer that, in addition to tools and construction materials, offers a considerable selection of furniture and home decor items. It competes with Wayfair in the DIY and home renovation market, providing a wide range of products for home projects, both big and small.

Unlike Wayfair’s focus on furnishings and decor, Home Depot's core strength lies in its comprehensive offerings for home improvement, including appliances, gardening supplies, and building materials. Its customer base consists largely of homeowners undertaking renovation projects, professional contractors, and DIY enthusiasts.

Lowe's

6 Lowe's
ReturnPolicy Score

4.0 / 5

Lowe's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Lowe's’s return policy

Lowes.com is another home improvement and appliance store that directly competes with Wayfair in certain categories. Offering a range of furniture, lighting, and home decor products, Lowe's aims to be a one-stop-shop for home improvement and decorating needs. Its competitive edge is bolstered by the ability to provide project guidance and in-store services.

While Wayfair has a broader focus on interior decoration and furniture, Lowe's attracts a demographic interested in comprehensive home improvement projects. The overlap between the two comes in the form of lighting, outdoor furniture, and decorative items, where both retailers offer extensive options.

Overstock

ReturnPolicy Score

3.5 / 5

Overstock

3.5 / 5

Convenience & Flexibility
3.5
Customer Service
3.5
Speed of Refund
3.5
Users' Rating
0
Read Overstock’s return policy

Overstock.com is a close competitor to Wayfair, specializing in discount and clearance home goods, including furniture, decor, and rugs. Overstock has carved out a niche by offering high-quality products at reduced prices, appealing to bargain hunters and value-focused shoppers.

While both Wayfair and Overstock offer a wide selection of home furnishings, Overstock's business model of selling surplus and returned merchandise allows it to offer deep discounts. For consumers focused on finding deals, Overstock may have the upper hand, although Wayfair's larger catalog and broader range of new products provide options for a wider audience.

Bed Bath and Beyond

ReturnPolicy Score

4.0 / 5

Bed Bath and Beyond

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bed Bath and Beyond’s return policy

BedBathAndBeyond.com is a well-known home goods retailer offering a wide selection of bedding, bath items, kitchenware, and home decor. It competes with Wayfair in the home essentials and accessories space, with a strong emphasis on products for bedding and bath.

While Wayfair presents a vast array of furniture and large home items, Bed Bath & Beyond's focus tends to be on smaller home goods and essentials. It attracts customers who are specifically looking for items in these categories with its frequent coupon offerings and a generous return policy.

Ashley

9 Ashley
ReturnPolicy Score

3.0 / 5

Ashley

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Ashley’s return policy

AshleyFurniture.com is the online presence of Ashley Furniture, one of the largest furniture manufacturers and retailers in the world. The brand is known for its wide range of furniture styles and affordability. It competes with Wayfair by offering an extensive collection of its own branded products.

Unlike Wayfair's marketplace model, which includes a multitude of vendors, Ashley Furniture focuses on selling its brand, giving customers a more streamlined shopping experience. It also benefits from having showrooms where customers can see and feel the products before making a purchase, a feature that Wayfair, as an online-only entity, cannot offer.

Crate & Barrel

ReturnPolicy Score

4.0 / 5

Crate & Barrel

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Crate & Barrel’s return policy

CrateAndBarrel.com is known for its modern, high-quality furniture and home decor. As a competitor to Wayfair, it offers a curated selection of products with a focus on design and craftsmanship. Crate and Barrel's merchandise is typically mid to high-end, targeting customers looking for long-lasting, stylish home items.

Wayfair's broader selection and range of prices cater to a wider audience, while Crate and Barrel appeals to a demographic interested in investment pieces for their homes. Both retailers offer online shopping, but Crate and Barrel's brick-and-mortar stores provide an advantage for those who prefer to see items in person.

Costco

11 Costco
ReturnPolicy Score

4.6 / 5

Costco

4.6 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
5.0
Read Costco’s return policy

Costco.com extends the bulk-buying powerhouse's reach into the online space. Competing with Wayfair in the furniture and home goods market, Costco offers a limited selection of high-quality items at competitive prices for its members. Its membership model and warehouse-style shopping experience set it apart from traditional retailers.

Unlike Wayfair's extensive catalog, Costco's online and in-store selections are more curated, which can translate to higher quality assurance but less variety. Costco's strong reputation for customer service and generous return policies are also major draws for consumers looking for a risk-free shopping experience.

Houzz

12 Houzz
ReturnPolicy Score

4.0 / 5

Houzz

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Houzz’s return policy

Houzz.com is a platform that combines home renovation and design inspiration with product sales, making it a unique competitor to Wayfair. It not only sells home furnishings and decor but also connects consumers with professionals for home improvement projects, offering a comprehensive home planning experience.

While Wayfair provides a wide range of products for immediate purchase, Houzz's strength lies in its community of design enthusiasts and professionals. This creates an ecosystem where consumers can get ideas, advice, and products all in one place, appealing to those who are undertaking more extensive home projects.

TikTok

TikTok.com, primarily a social media platform, has recently emerged as a competitor in the retail space through its social commerce initiatives. By leveraging influencer marketing and live shopping events, TikTok has created a new channel for discovering and purchasing home goods and furniture.

While Wayfair relies on traditional e-commerce methods, TikTok introduces a disruptive model where purchase decisions are heavily influenced by trends and community engagement. This can be a draw for a younger demographic that values social proof and the entertainment aspect of shopping.

Macy's

14 Macy's
ReturnPolicy Score

3.8 / 5

Macy's

3.8 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
1.5
Read Macy's’s return policy

Macys.com is the online store for Macy's department stores, offering a wide selection of furniture, bedding, and home accessories. As a traditional department store with a robust online presence, Macy's competes with Wayfair in the home goods sector, offering an assortment of branded and private label products.

Macy's brand recognition and reputation for quality provide a sense of reliability and trust for consumers. Although Wayfair may offer a more extensive selection, Macy's appeals to those who are loyal to certain brands or who prefer the department store experience.

Kohl's

15 Kohl's
ReturnPolicy Score

4.6 / 5

Kohl's

4.6 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
3.4
Read Kohl's’s return policy

Kohls.com offers a variety of home goods, including furniture, decor, and kitchenware, positioning it as a competitor to Wayfair. Kohl's frequently runs promotions and discounts, which, along with its Kohl's Cash rewards program, attract deal-seeking customers.

Wayfair's larger selection and specialty in home furnishings may appeal to a broader audience, but Kohl's strength lies in its promotional strategies and the integration of its online and physical store presence, which provides additional convenience for its customers.

Sam's Club

ReturnPolicy Score

3.6 / 5

Sam's Club

3.6 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
1.0
Read Sam's Club’s return policy

SamsClub.com is a members-only warehouse club that offers a variety of home goods, including furniture and decor, at bulk pricing. Its competitive advantage lies in its exclusive membership model and the value it provides through large quantity discounts.

While Wayfair is accessible to anyone looking for home goods online, Sam's Club's appeal is to those who are members and are looking to make larger, bulk purchases. The cost savings associated with this type of shopping can be significant, though the selection is not as extensive as Wayfair's.

Pottery Barn

ReturnPolicy Score

4.0 / 5

Pottery Barn

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Pottery Barn’s return policy

PotteryBarn.com offers a range of upscale home furnishings and decor that compete with Wayfair's high-end selections. Known for its classic style and quality, Pottery Barn appeals to a market segment that is willing to invest in premium products for their home.

Though both retailers target consumers looking for stylish home furnishings, Pottery Barn's brand recognition and reputation for high-quality goods attract a specific clientele. Unlike Wayfair's broad marketplace, Pottery Barn focuses on a consistent brand aesthetic and quality across all its products.

Temu

18 Temu
ReturnPolicy Score

3.8 / 5

Temu

3.8 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
3.0
Read Temu’s return policy

Temu.com is a newer entrant to the e-commerce marketplace, offering a wide range of products, including home goods and furniture. As part of the Pinduoduo group, a major e-commerce platform in China, Temu presents itself as a competitor to Wayfair by offering products at highly competitive prices due to its direct-from-manufacturer business model.

While Wayfair has established a strong brand presence and a reputation for customer service, Temu's appeal lies in its ability to offer low prices and a wide array of products. However, it may face challenges in building consumer trust and brand recognition in the market where Wayfair is already well-established.

West Elm

ReturnPolicy Score

4.0 / 5

West Elm

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read West Elm’s return policy

WestElm.com specializes in modern and sustainable furniture and home decor. As a competitor to Wayfair, it differentiates itself with a focus on contemporary design and sustainability, attracting eco-conscious consumers who are willing to pay a premium for products that align with their values.

Wayfair's broader selection caters to a variety of styles and price points, whereas West Elm's niche is in offering design-forward and environmentally responsible products. The brand's commitment to ethical production and sustainable materials resonates with a targeted segment of the market.

Architectural Digest

ArchitecturalDigest.com, primarily known as a publication focusing on architecture and design, has ventured into e-commerce with its AD Shop. It competes with Wayfair by curating a collection of high-end home decor, art, and furniture, often featuring items from renowned designers and luxury brands.

Unlike Wayfair's extensive and varied catalog, Architectural Digest's online shop offers a more selective range that caters to an audience with a taste for luxury and exclusivity. The site also provides design inspiration and content that complements its product offerings, creating a holistic luxury home design experience.

Wayfair Top Deals and Special Offers See Now