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Macy's Alternatives & Competitors

ReturnPolicy Score
3.8
star-rating
3.8
/ 5
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Macy's Alternatives & Competitors

ReturnPolicy Score

The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users’ ratings.

3.8
/ 5
4.5
Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
1.5
Users' Rating
Macys.com's Top 5 Competitors

Macys.com is an online portal of the iconic department store chain Macy's, which was founded in 1858 by Rowland Hussey Macy. As an established retailer, Macy's has been a staple in American culture, known for its wide range of products including clothing, accessories, home goods, and more. The Macy's Thanksgiving Day Parade and the annual Fourth of July fireworks are some of the cultural events sponsored by the company that have become synonymous with the brand.

Comparing Macys.com with its Retail Competitors

Top Pick
Nordstrom
ReturnPolicy Score

5.0 / 5

Nordstrom

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Nordstrom’s return policy
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2
JCPenney
ReturnPolicy Score

3.1 / 5

JCPenney

3.1 / 5

Convenience & Flexibility
3.5
Customer Service
3.5
Speed of Refund
3.5
Users' Rating
1.9
Read JCPenney’s return policy
Visite Site
3
Kohl's
ReturnPolicy Score

4.6 / 5

Kohl's

4.6 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
3.4
Read Kohl's’s return policy
Visite Site
4
Dillard's
ReturnPolicy Score

4.0 / 5

Dillard's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Dillard's’s return policy
Visite Site
5
Neiman Marcus
ReturnPolicy Score

2.6 / 5

Neiman Marcus

2.6 / 5

Convenience & Flexibility
2.5
Customer Service
2.5
Speed of Refund
2.5
Users' Rating
3.0
Read Neiman Marcus’s return policy
Visite Site
6
Saks Fifth Avenue
ReturnPolicy Score

4.0 / 5

Saks Fifth Avenue

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Saks Fifth Avenue’s return policy
Visite Site
7
Bloomingdale's
ReturnPolicy Score

4.0 / 5

Bloomingdale's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bloomingdale's’s return policy
Visite Site
8
Belk
ReturnPolicy Score

3.3 / 5

Belk

3.3 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
1.0
Read Belk’s return policy
Visite Site
9
Lord & Taylor
ReturnPolicy Score

3.0 / 5

Lord & Taylor

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Lord & Taylor’s return policy
Visite Site
10
Sears
ReturnPolicy Score

3.0 / 5

Sears

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Sears’s return policy
Visite Site
Macy's Top Deals and Special Offers See Now

With the digitalization of retail, macys.com has evolved to compete not only with traditional brick-and-mortar stores but also with a slew of online marketplaces and specialty retailers. As e-commerce continues to grow, Macy's has focused on enhancing its online presence, offering a robust e-commerce platform that caters to a broad spectrum of customers seeking convenience, variety, and competitive pricing.

In this competitive landscape, numerous other retailers vie for consumer attention. Below is a comparison of macys.com with 20 of its competitors, each bringing its unique strengths and business models to the table. We will explore how these competitors stack up against macys.com in terms of product offerings, market positioning, and overall customer experience.

Macy's Competitors Breakdown

Nordstrom

ReturnPolicy Score

5.0 / 5

Nordstrom

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Nordstrom’s return policy

Nordstrom.com is the online presence of the upscale American department store Nordstrom, known for its high-quality clothing, accessories, and beauty products. Similar to Macy's, Nordstrom places a strong emphasis on customer service and has made significant investments in its online and omnichannel shopping experience. Both retailers compete for a similar segment of the market that values brand selection and customer service.

However, Nordstrom differentiates itself with its premium product lines, exclusive designer collaborations, and a reputation for a higher-end shopping experience. While Macy's offers a diverse range of products at various price points, Nordstrom targets a more affluent demographic with its luxury offerings.

JCPenney

ReturnPolicy Score

3.1 / 5

JCPenney

3.1 / 5

Convenience & Flexibility
3.5
Customer Service
3.5
Speed of Refund
3.5
Users' Rating
1.9
Read JCPenney’s return policy

JCPenney.com is another longstanding department store with a wide selection of apparel, home goods, and more. While JCPenney shares a similar history and breadth of product categories with Macy's, it typically caters to a more budget-conscious consumer. The brand emphasizes value and affordability, which positions it as a competitor to Macy's for customers seeking deals on a variety of goods.

Although JCPenney has faced challenges in the evolving retail landscape, its online platform continues to serve as a key component of its business strategy, offering competitive pricing and promotions to draw in shoppers.

Kohl's

3 Kohl's
ReturnPolicy Score

4.6 / 5

Kohl's

4.6 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
3.4
Read Kohl's’s return policy

Kohls.com offers a similar mix of clothing, home goods, and accessories as Macy's, with a focus on value and mainstream brands. Kohl's is known for its Kohl's Cash promotions and loyalty program, which incentivize repeat purchases and create a loyal customer base. The retailer's emphasis on discounts and rewards programs places it in direct competition with Macy's, especially for price-sensitive consumers.

Kohl's also competes with Macy's in terms of its omnichannel approach, providing customers with a seamless shopping experience whether they're online or in-store, and offers services like in-store pickup for online orders.

Dillard's

ReturnPolicy Score

4.0 / 5

Dillard's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Dillard's’s return policy

Dillards.com is the online platform for Dillard's, a department store chain that, like Macy's, offers a wide array of products including clothing, footwear, and home furnishings. Dillard's tends to operate in locations where Macy's is less prevalent, offering regional competition. The brand focuses on a mix of mid-range to premium brands and is seen as a direct competitor in the department store segment.

Dillard's maintains a similar customer base to Macy's, but with a focus on the Southern United States, and it often carries exclusive items that are not available at Macy's, providing an alternative for shoppers in those regions.

Neiman Marcus

ReturnPolicy Score

2.6 / 5

Neiman Marcus

2.6 / 5

Convenience & Flexibility
2.5
Customer Service
2.5
Speed of Refund
2.5
Users' Rating
3.0
Read Neiman Marcus’s return policy

Neimanmarcus.com represents the online storefront of Neiman Marcus, a luxury department store that offers high-end fashion and goods. Neiman Marcus competes with Macy's in the luxury segment, targeting consumers who are willing to pay a premium for designer labels and exclusive products. The retailer is known for its curated collections and personalized shopping services, setting it apart from Macy's more diverse and accessible offerings.

While there is some overlap in customer base, Neiman Marcus' focus on the luxury market means it often carries more exclusive and expensive products than Macy's, catering to a niche audience.

Saks Fifth Avenue

ReturnPolicy Score

4.0 / 5

Saks Fifth Avenue

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Saks Fifth Avenue’s return policy

Saksfifthavenue.com is the digital counterpart of Saks Fifth Avenue, an iconic luxury retailer specializing in designer apparel, accessories, and beauty products. Saks Fifth Avenue occupies the high-end retail space and competes with Macy's for the attention of consumers looking for luxury goods. With its reputation for luxury and exclusivity, Saks often carries designer brands that are not available at Macy's.

Saks Fifth Avenue also offers a distinct shopping experience with high-touch customer service and personalized styling services, which distinguishes it from Macy's broader appeal.

Bloomingdale's

ReturnPolicy Score

4.0 / 5

Bloomingdale's

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bloomingdale's’s return policy

Bloomingdales.com is actually a sibling company to Macy's, both owned by Macy's, Inc. Bloomingdale's operates as the more upscale counterpart to Macy's, providing a curated selection of designer fashion, luxury home goods, and high-quality beauty products. While they share a corporate parent, Bloomingdale's competes with Macy's by targeting a more affluent demographic and emphasizing a premium shopping experience.

Bloomingdale's online presence is designed to reflect the sophistication and exclusivity of its brick-and-mortar stores, offering consumers a taste of luxury that differs from Macy's more mass-market approach.

Belk

8 Belk
ReturnPolicy Score

3.3 / 5

Belk

3.3 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
1.0
Read Belk’s return policy

Belk.com is the online store for Belk, a department store chain primarily located in the Southern United States. Belk offers a wide range of clothing, accessories, and home goods, competing with Macy's for customers in its geographic regions. The brand focuses on providing modern, Southern style and is known for its private-label brands, which provide an alternative to the national brands carried by Macy's.

While Belk has a strong regional presence and customer loyalty, it competes with Macy's online for a broader audience, particularly by offering competitive promotions and discounts.

Lord & Taylor

ReturnPolicy Score

3.0 / 5

Lord & Taylor

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Lord & Taylor’s return policy

Lordandtaylor.com serves as the online platform for Lord & Taylor, a historic department store that has recently shifted to an online-only model. Lord & Taylor competes with Macy's by offering a mix of classic and contemporary styles across a wide range of apparel and accessories. With its rich history, Lord & Taylor appeals to a customer base looking for tradition and quality, similar to Macy's heritage appeal.

Despite closing its physical stores, Lord & Taylor's online presence continues to offer an alternative to Macy's, especially for consumers who have a longstanding relationship with the brand.

Sears

10 Sears
ReturnPolicy Score

3.0 / 5

Sears

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Sears’s return policy

Sears.com is the online storefront for Sears, a once-dominant retailer that has faced significant challenges in recent years. Sears offers a broad range of products including appliances, tools, and clothing. As a competitor to Macy's, Sears has traditionally focused more on appliances and tools but also competes in apparel and home goods. The brand has historically been known for its Craftsman and Kenmore brands, which have attracted a different demographic than Macy's.

Though Sears has struggled to maintain its market share, its online platform continues to serve as a destination for customers looking for specific product categories where it competes with Macy's.

Poshmark

ReturnPolicy Score

3.0 / 5

Poshmark

3.0 / 5

Convenience & Flexibility
3.0
Customer Service
3.0
Speed of Refund
3.0
Users' Rating
0
Read Poshmark’s return policy

Poshmark.com is a social commerce marketplace for buying and selling new and secondhand fashion. It differs from Macy's traditional retail model by providing a platform for individuals to sell directly to one another. However, Poshmark competes with Macy's by offering a wide range of fashion options, including brands and styles that can be found at Macy's.

The peer-to-peer model of Poshmark appeals to consumers looking for unique items, bargains, or sustainable fashion options, drawing a segment of the market away from traditional retailers like Macy's.

Costco

12 Costco
ReturnPolicy Score

4.6 / 5

Costco

4.6 / 5

Convenience & Flexibility
4.5
Customer Service
4.5
Speed of Refund
4.5
Users' Rating
5.0
Read Costco’s return policy

Costco.com is the e-commerce extension of Costco Wholesale, a membership-based warehouse club. While Costco's in-store experience is vastly different from Macy's, its online platform competes with macys.com by offering a limited selection of clothing, jewelry, and home goods. Costco's value proposition is based on bulk purchasing and competitive pricing, attracting consumers who are motivated by savings and value.

Costco's online presence has grown, offering both members and non-members access to some of its product range, directly competing with Macy's in certain categories.

TikTok

Tiktok.com, primarily known as a social media platform, has recently ventured into the realm of e-commerce with features like TikTok Shop. While not a traditional retailer, TikTok competes with macys.com by influencing consumer buying behavior and partnering with brands and creators to sell products directly through the app. This new form of social commerce presents a direct challenge to established retailers like Macy's, as younger demographics increasingly turn to social platforms for shopping inspiration and purchases.

The immersive and engaging format of TikTok shopping creates a new competitive dynamic for Macy's, which must adapt to the changing landscape of online retail and consumer preferences.

Nordstrom Rack

ReturnPolicy Score

4.0 / 5

Nordstrom Rack

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Nordstrom Rack’s return policy

Nordstromrack.com is the online outlet for Nordstrom Rack, the off-price retail division of Nordstrom. It offers discounted designer apparel and accessories, competing with Macy's own clearance and sale offerings. Nordstrom Rack attracts bargain hunters and value-oriented shoppers who are looking for high-quality products at reduced prices.

The online presence of Nordstrom Rack has expanded its reach, allowing consumers nationwide to access deals that may not be available at Macy's, intensifying the competition between the two retailers in the off-price space.

Lyst

15 Lyst
ReturnPolicy Score

4.0 / 5

Lyst

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Lyst’s return policy

Lyst.com is a fashion e-commerce aggregator that brings together multiple retailers and brands on a single platform. While not a direct retailer like Macy's, Lyst competes by offering a curated selection of fashion items from various sources, including some that are also sold on macys.com. Lyst provides a streamlined shopping experience for consumers who want to compare products and prices across different retailers.

Lyst's model of aggregating products from various retailers provides a unique competitive angle, as it can offer consumers a broader choice and the ability to shop around without visiting multiple websites, including Macy's.

Wayfair

16 Wayfair
ReturnPolicy Score

2.2 / 5

Wayfair

2.2 / 5

Convenience & Flexibility
2.5
Customer Service
2.5
Speed of Refund
2.5
Users' Rating
1.2
Read Wayfair’s return policy

Wayfair.com is an online retailer specializing in home goods, furniture, and decor. Although Wayfair's primary focus is not on apparel or beauty products like Macy's, it competes with Macy's in the home goods and furniture categories. Wayfair's vast selection and competitive pricing on home items present an alternative for consumers looking to furnish and decorate their homes.

With its user-friendly website and strong focus on home interiors, Wayfair stands as a formidable competitor to Macy's home department, especially as consumers increasingly turn to online shopping for their home needs.

Zappos

17 Zappos
ReturnPolicy Score

5.0 / 5

Zappos

5.0 / 5

Convenience & Flexibility
5.0
Customer Service
5.0
Speed of Refund
5.0
Users' Rating
0
Read Zappos’s return policy

Zappos.com is an online shoe and clothing retailer known for its exceptional customer service and free return policy. As a subsidiary of Amazon, Zappos competes with Macy's in the footwear and apparel sectors. Zappos' strength lies in its vast selection of shoes, customer-centric approach, and easy shopping experience, which challenges Macy's offerings and service in these categories.

The dedicated focus on shoes and clothing allows Zappos to present a specialized alternative to Macy's broader product range, particularly appealing to consumers who prioritize a hassle-free return policy and a wide variety of options.

Bed Bath and Beyond

ReturnPolicy Score

4.0 / 5

Bed Bath and Beyond

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Bed Bath and Beyond’s return policy

Bedbathandbeyond.com is the online store for Bed Bath & Beyond, a retailer specializing in domestic merchandise and home furnishings. While Bed Bath & Beyond does not offer apparel like Macy's, it competes in the home goods, bedding, and bathroom segments. The brand is known for its extensive range of products for the home and its use of coupons for discounts.

Consumers looking to outfit their homes may find themselves choosing between Bed Bath & Beyond's specialized selection and Macy's department store variety, which includes a substantial home section.

Mercari

19 Mercari
ReturnPolicy Score

4.0 / 5

Mercari

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Mercari’s return policy

Mercari.com is an online marketplace that allows users to buy and sell a variety of items, including those found at Macy's such as clothing, accessories, and home goods. Mercari's platform is built on a peer-to-peer model, offering both new and used items at competitive prices. This marketplace competes with Macy's by providing an alternative for cost-conscious consumers and those seeking secondhand items.

Mercari's ease of use for both buyers and sellers creates a dynamic market for goods that may directly compete with Macy's offerings, particularly in the resale market.

Dick's Sporting Goods

ReturnPolicy Score

4.0 / 5

Dick's Sporting Goods

4.0 / 5

Convenience & Flexibility
4.0
Customer Service
4.0
Speed of Refund
4.0
Users' Rating
0
Read Dick's Sporting Goods’s return policy

Dickssportinggoods.com is the online store for Dick's Sporting Goods, a retail chain specializing in sports equipment, apparel, and footwear. While its primary focus is on sports and outdoor activities, Dick's Sporting Goods competes with Macy's in the athletic apparel and footwear categories. The retailer offers a wide selection of sports brands and gear that attracts a similar demographic to Macy's active and athleisure wear segments.

With a strong emphasis on sports and fitness, Dick's Sporting Goods presents a specialized shopping destination that rivals Macy's offerings for consumers interested in leading an active lifestyle.

Macy's Top Deals and Special Offers See Now